Refund & Returns Policy
EGB PTY LIMITED
ABN: 98 118 733 672
: 2 Simblist Rd, Port Botany NSW 2036, Australia
: +61 468 149 580
Our Commitment
Buying a used outboard motor or JDM engine is a significant purchase, and we treat it that way.
At EGB PTY LIMITED, we aim to inspect our motors and engines before listing them for sale, describe their condition honestly, and provide customers with accurate product information.
If something isn’t right with your purchase, contact us. We’ll assess the issue and work with you to find an appropriate solution in accordance with our policy and your rights under Australian Consumer Law.
45-Day Returns
You have 45 days from delivery to request a change-of-mind return, provided the item:
Has not been installed, fitted, or run.
Is unused and returned in the condition it was delivered.
Includes the components and accessories supplied with the original purchase.
Once an engine or outboard has been installed or started, change-of-mind returns are generally not accepted.
Customers are responsible for approved change-of-mind return freight.
Please contact us before sending an item back. All returns must be assessed and approved before dispatch.
This policy does not affect any consumer rights that cannot legally be excluded.
Not What Was Advertised
If the item you receive does not match its listing, please contact us within 7 days of delivery and provide:
Your order number.
A description of the discrepancy.
Photographs or videos showing the issue.
Any relevant product or condition information.
Examples may include:
Receiving the wrong engine or outboard.
Receiving a different gearbox or component from what was advertised.
Material discrepancies in stated kilometres or engine specifications.
Compression results that materially differ from the figures provided in the listing.
We take these concerns seriously.
If an item is confirmed to be materially different from its description, we will arrange an appropriate resolution. Where we are responsible for the discrepancy, we will cover reasonable return freight and provide an applicable remedy, which may include a repair, replacement, or refund.
Your rights under Australian Consumer Law apply regardless of the 7-day notification period.
Damaged in Transit
If your motor or engine arrives damaged:
Photograph the packaging and the item before moving, installing, or operating it, where safe and practical.
Contact us within 48 hours of delivery with your order number and photographs or videos.
Keep the packaging and any damaged components until we advise you what to do.
Do not install or start the engine if you suspect transit damage could make operation unsafe or cause further damage.
We will assess the issue and work with the freight provider to determine the appropriate next steps.
Where the damage is our responsibility or a consumer remedy applies, we will arrange an appropriate resolution.
Refunds
Once an approved return has been received and assessed, refunds are generally processed within 5β7 business days.
Refunds will normally be issued to the original payment method where practical.
We will email you once your refund has been processed. The time it takes for funds to appear in your account depends on your bank or payment provider.
Refund processing timeframes do not limit any rights or remedies available under Australian Consumer Law.
Starting a Return
To request a return or refund, contact our team with:
Your order number.
The product purchased.
A description of the issue or reason for return.
Photographs or videos, where applicable.
: +61 468 149 580
: 2 Simblist Rd, Port Botany NSW 2036, Australia
Please do not send an item back before contacting us and receiving return instructions.
We aim to respond within one business day.
Your Rights Under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).
Where a consumer guarantee applies:
A major failure may entitle you to a refund or replacement, along with compensation for reasonably foreseeable loss or damage.
For a failure that is not major, you may be entitled to have the goods repaired or replaced.
Other remedies may apply depending on the circumstances.
Our 45-day return period and notification timeframes do not override consumer guarantees or remedies that cannot legally be excluded.
Got a Question?
If you’re unsure about your return or refund, contact us.
EGB PTY LIMITED
ABN: Β 98 118 733 672
: +61 468 149 580
: 2 Simblist Rd, Port Botany NSW 2036, Australia
We’re based in Port Botany, NSW, and specialise in outboard motors and JDM engines. We know our stock, and we’d rather have an honest conversation and help find the right solution than leave you stuck with something that isn’t right.
EGB PTY LIMITED β Quality Engines. Honest Value. Reliable Performance.